FAQ

AICOM stands for Artificial Intelligence Cloud Optimization Management, an intelligent cloud management platform designed to help businesses achieve operational excellence. It offers cross-organizational cloud account management, real-time data through dynamic reporting, and a centralized operations center to build a secure and reliable cloud environment.

AICOM is specifically designed to address major challenges in cloud management, including cloud resource analysis, billing management, and user access control.

AICOM provides powerful functionalities, including:

1. Integrated One-Stop Management: Comprehensive cloud management services covering all aspects of resource allocation and monitoring.
2. Cloud Cost Management: Real-time expenditure monitoring for precise cost control and optimization.
3. Cloud Resource Management: Efficient allocation and scheduling of resources to ensure optimal performance.
4. Secure User Management: Enhanced user authentication and access control to boost security.

If you forget your AICOM account, follow these steps:

1. Go to the AICOM login page.
2. Click the “Forgot Account” link.
3. Enter your registered email address.
4. Follow the instructions in the email to retrieve your account.

If you forget your AICOM password, follow these steps:

1. Visit the AICOM login page.
2. Click the “Forgot Password” link.
3. Enter your account or registered email address.
4. Follow the instructions in the email to reset your password.

To update your account information:

1. Log in to the AICOM platform.
2. After entering the homepage, click on your profile picture in the top-right corner to edit personal information, change your password, or add multi-factor authentication.
3. Edit the necessary details and save the changes.

Admins can add or remove users by following these steps:

1. Log in to the AICOM platform and go to the User Management page.
2. Click Group Overview to predefine appropriate group permissions for new users.
3. Select User Overview, add a new user, and enter their email information.
4. To remove a user, select the target user, click Edit, and update their status.
5. Save the changes to complete the process.

When a new user is added:

1. They will receive a system email titled [AICOM] New User Account Notification, containing their login UUID, default account, and password.
2. Upon first login, they will need to complete basic setup, including personal information, login account, and password.
3. Note: The initial login account can be modified once and will serve as their future account.

To access reports generated by AICOM:

1. Log in to the AICOM platform.
2. Navigate to Billing Center > Cost Analysis.
3. Select the desired date range and apply filters, such as account, region, and service.
4. Click Apply Filters.
5. Once the data and charts are generated, click Export to save the report to your device.