FAQ

AICOM® (Artificial Intelligence Cloud Optimization Management) is an intelligent cloud management platform designed for modern enterprises. It brings cloud billing, resources, and access information together in a single platform, providing a unified view of cloud operations.

Through standardized management processes, professional technical support, and AI-powered services, AICOM® helps organizations improve cloud visibility, management efficiency, and operational resilience, making complex cloud management simpler and more efficient.

As cloud environments grow across more accounts and projects, managing costs, resources, and day-to-day operations becomes increasingly complex. AICOM® helps address three common challenges:

1. Cost Control: Consolidate fragmented billing information, improve cost allocation, and reduce the risk of budget overruns.

2. Resource Efficiency: Gain greater visibility into resource usage and identify idle or underutilized resources.

3. Operational Continuity: Improve access to technical support and issue resolution to maintain service stability and operational efficiency.

AICOM® provides integrated capabilities across cost optimization, asset management, cloud governance, security operations, and access control. Key capabilities include:

1. Cost Management & Optimization（FinOps）: Consolidate multi-cloud billing, monitor cost trends, and receive alerts to improve cost visibility and turn historical billing data into actionable insights for planning and decision-making.

2. Resource Management & Operations（CloudOps）: Classify cloud resources, analyze usage, monitor environments, and manage backups to gain visibility into resource utilization and identify idle or underutilized resources.

3.Operational Resilience & Service Governance（ServiceOps）: Streamline service requests and issue management through standardized ticketing, a centralized resource center, and generative AI-powered support.

4. Security & Compliance: Manage user accounts, groups, and resource permissions based on organizational roles and governance requirements, strengthening access control and auditability.

AICOM® goes beyond simply displaying cloud information. It helps organizations turn cloud data into actionable insights for continuous management and decision-making.

1. Unified Management for Faster Decision-Making: Consolidate cloud billing, resources, and management information in one platform, reducing complexity across teams, projects, and cloud environments while providing a clearer view of overall cloud operations.

2. Data-Driven Insights for Better Cost and Resource Efficiency: Use cost trends, resource utilization data, and visualized reports to identify opportunities for further optimization.

3. Proactive Monitoring and Alerts: Continuously monitor changes in cloud costs and resource usage, identify anomalies earlier, and take timely action to reduce operational risks.

4. AI-Powered Support Backed by Cloud Experts: Combine generative AI-powered assistance with professional technical support to provide comprehensive help, from everyday platform usage and information queries to technical requirements.

AICOM® uses a multi-layered security approach to strengthen platform protection across networks, data, and access management. Security measures include system and access controls, data encryption, and intrusion detection and prevention systems (IDS/IPS). These measures help reduce unauthorized access and potential security risks while strengthening the protection of enterprise cloud management data.

AICOM® currently supports Amazon Web Services (AWS) and Google Cloud Platform (GCP), with plans to expand support for additional major cloud platforms as enterprise multi-cloud and cross-cloud management needs evolve.

AICOM® offers two solution models: Product Solution and Cloud Solution.

The Product Solution follows a SaaS (Software as a Service) subscription model and is available in three tiers: Basic, Select, and Premium, with optional cloud resource binding add-ons. The Cloud Solution combines technical support with managed cloud operations services and is available in four tiers: Starter, Standard, Business, and Enterprise.

Organizations can choose a subscription plan based on their requirements. For detailed pricing and recommendations, please contact our sales team.

Native cloud management tools typically focus on billing, resources, and services within their own cloud environments. AICOM® takes an enterprise-wide approach to cloud operations and multi-cloud governance, providing a more unified management experience.

1. Unified Multi-Cloud Visibility: AICOM® consolidates billing and management information across different cloud environments, reducing the complexity of switching between platforms and creating a more consistent view of cloud costs.

2. AI Combined with Expert Services: Rather than offering software alone, AICOM® combines its platform with professional services, including AI-powered assistance and support from cloud experts.

3. Intuitive Management Experience: AICOM® provides an intuitive interface that helps users across different roles quickly access and understand relevant cloud information without navigating the complexity of multiple native tools.

4. Beyond Billing to Operational Governance: In addition to cost management, AICOM® provides access and permission governance, enabling organizations to manage and audit complex relationships between users, roles, and cloud resources.

The AICOM® AI Assistant is an AI-powered, real-time assistant designed to help enterprise users quickly resolve common issues and access information more efficiently. Its core capabilities include:

1. Billing Information Search and Sorting: Quickly retrieve specific billing details and sort or categorize billing data based on user needs for easier cost analysis.

2. Platform Guidance: Provide step-by-step guidance for features such as user permission management and cloud account binding, helping users get started more quickly.

3. Real-Time Troubleshooting: Provide relevant recommendations for common AICOM® platform issues, reducing the time required to manually search through documentation.

4. Faster Information Retrieval: Bring platform information together through a conversational interface, allowing users to quickly find relevant resources and operational information.