FAQ

AICOM® provides integrated capabilities across cost optimization, asset management, cloud governance, security operations, and access control. Key capabilities include:

1. Cost Management & Optimization（FinOps）: Consolidate multi-cloud billing, monitor cost trends, and receive alerts to improve cost visibility and turn historical billing data into actionable insights for planning and decision-making.

2. Resource Management & Operations（CloudOps）: Classify cloud resources, analyze usage, monitor environments, and manage backups to gain visibility into resource utilization and identify idle or underutilized resources.

3.Operational Resilience & Service Governance（ServiceOps）: Streamline service requests and issue management through standardized ticketing, a centralized resource center, and generative AI-powered support.

4. Security & Compliance: Manage user accounts, groups, and resource permissions based on organizational roles and governance requirements, strengthening access control and auditability.

AICOM® uses a multi-layered security approach to strengthen platform protection across networks, data, and access management. Security measures include system and access controls, data encryption, and intrusion detection and prevention systems (IDS/IPS). These measures help reduce unauthorized access and potential security risks while strengthening the protection of enterprise cloud management data.

The AICOM® AI Assistant is an AI-powered, real-time assistant designed to help enterprise users quickly resolve common issues and access information more efficiently. Its core capabilities include:

1. Billing Information Search and Sorting: Quickly retrieve specific billing details and sort or categorize billing data based on user needs for easier cost analysis.

2. Platform Guidance: Provide step-by-step guidance for features such as user permission management and cloud account binding, helping users get started more quickly.

3. Real-Time Troubleshooting: Provide relevant recommendations for common AICOM® platform issues, reducing the time required to manually search through documentation.

4. Faster Information Retrieval: Bring platform information together through a conversational interface, allowing users to quickly find relevant resources and operational information.